Helping students thrive

We fully appreciate that many schools do not allow phones which makes using some platforms tricky, however luna can be accessed soon as a desktop provision as a supplement to PSHE wellbeing classes, and it's already available for the students to use as an app outside the classroom.

In the same way that schools are unable to identify students when they ask questions using anonymous question boxes, luna is entirely anonymous so cannot identify the asker or report this back to parents.

It’s how students feel comfortable approaching us with their questions in the first place.

However, we take any safeguarding risks extremely seriously and work closely with Dr. Katie Malbon at the helm as Chief Medical Advisor on our process – Dr. Katie is a General Paediatric Consultant and Lead for Acute CYP Mental Health at Imperial College NHS Healthcare Trust.

• Firstly, when it comes to asking questions we provide our teen community with guidelines – these outline how luna cannot diagnose any conditions, and is not a crisis service.
• Secondly, when luna’s search is used for worrying queries, we use AI software to immediately sign post to organisations that can support with this topic.
• And finally, when we receive a question that does not fit within luna’s scope – requiring a diagnosis or a personalised conversation – we send a private response signposting to a relevant organisation and urging the asker to seek help.

luna is a closed platform so there is no peer to peer interaction – this ensures members are protected from...

• bullying or ridicule for sharing
• feeling singled out

We take anonymity very seriously – any details that may give away a question asker are removed or if a question reveals too much it is rejected, and we ask the member to try again with less detail.

Members also can only ask luna – not each other – and responses are checked by...

• a safeguarding expert
• a GP
• a dermatologist

luna provides foundational explanations on topics that are also covered in the PSHE curriculum to help cement a student’s understandings of these.

This makes up approximately 3% of all content on luna.

All members of luna have a right to pass – this means they can choose to engage with sensitive content and do not have a checklist or learning pathway to fulfil any quotas.

All sensitive content also has a warning applied, to caution anyone on the platform before they engage with the topic.

No, this is a pressure-free learning environment!

Students have a total right to pass – the means that no app member is ever required to participate in all content available; there isn’t a checklist or a specific pathway to learn their way through every piece of content available for this very reason (as you might find on a language app, for example) to avoid any young person feeling pressured to learn about something before they are ready.

They learn at a time that suits them, when they need it.

We do cement learnings through quizzes and interactive content, but students can freely choose to participate, and no member is yet to exhaust what is available.

luna is apolitical and represents medical/scientific fact where available, and where this is not possible for a question gives the young person options and pathways to work with – we do not offer definitive solutions for this reason unless there is a clear case of truth, for example:

• medical research
• discrimination
• bullying

luna has no personal point of view, but where a student needs to learn how to do the right thing for their safety we steer them in the right direction.

Schools often provide anonymous question boxes as part of their PSHE workshops, to enable young people to ask questions.

luna is a digitised version of this, with a fully anonymous in-built questions system – this provides even more anonymity than a classroom setting could ever offer, where students’ reactions may often...

• betray their own questions (and so their anonymity)
• or their judgements of others’ questions

luna has a 24 hour average response time and in this time a team can research and consider responses with the guidance of our community experts.

Whilst we cannot provide reports at an individual student level, we can provide termly aggregated reports covering trending topics, questions and emotions logged by the school's students, enabling schools to tweak PSHE classes or pastoral care off the back of these insights.

We can also provide benchmarks against the broader luna community cohort.

We follow the PSHE curriculum so luna can be used as a PSHE resource - students will soon be able to log in with their accounts on both desktop as well as their phones.

We know that several partner schools plan to use luna as a PSHE resource to aid lessons and we are working with the PSHE Association on becoming an approved resource.

luna has a direct line into the mind of teens, we have our fingers on the pulse and we are keen to share our insights with schools and parents. Schools can cascade our reports and newsletters out to their parent communities, they do not need a luna login.

We have a digital communications bundle that schools can use to introduce luna and demo the product across parent communities, making the roll out of luna easier for schools.